1. How long does it take to process my Weenie Tees order?
It’s ok to be fashionably late to keggers, but NOT when it comes to delivering merchandise, which is why we bust our tails to get your Weenie Tees out the door and in the mail. Most orders ship within 12 - 21 business days of your purchase. Shipping times may vary due to availability of merchandise (we’re popular and sometimes run out of stuff). Orders are not shipped on the weekends or holidays, so please consider non-shipping days when placing your order.
2. How do I track my Weenie Tees?
Once your order is shipped, you will receive an email with your tracking information. If you do not receive your tracking information, please email firstname.lastname@example.org and we’ll get things sorted out. If NORAD can track Santa Claus on Christmas Eve, we can keep tabs of your Weenie Tees in route to your home.
3. Who do we trust to deliver your Weenie Tees?
We currently use USPS shipping for all Weenie Tees orders placed on our website. You may track your package on the United States Postal Service’s website here.
4. How can I check the status on my Weenie Tees order?
It’s super simple! Sign into your Weenie Tees account first. Your account will open to “My Dashboard”. This page will show you your order status, as well as your order history.
5. When can I expect my Weenie Tees to be delivered?
Currently, we offer standard ground shipping with a flat rate of $4.95. This means you can buy 27 shirts and the shipping prices stays the same! Once your order is shipped, it takes 12 - 21 business days to be delivered. Unfortunately, we cannot ship orders the same day we receive them so please take note of this when planning your purchase. Please note that USPS does not deliver on Sunday, nor do they deliver on Holidays. We encourage all Weenie lovers to plan accordingly!
6. I am having trouble placing my order, the site does not accept my billing address.
This error code is due to a mismatch between the billing address entered at checkout and the billing address registered with your bank. We keep our sight on a tight lockdown for security purposes, so a detail as small as a capital letter instead of a lowercase may be the reason. Please contact your bank for your EXACT billing address and enter that information. This should solve any problems!
7. Can I ship my order to a different state or address from my billing address?
You can ship to any address your heart desires! Please note that if we have an issue regarding your shipping address, we will contact you by phone or email to resolve the problem. Please be available with the phone number or email address provided at time of checkout. If our customer service team is unable to contact you, this could cause a delay in the processing of your order. We apologize if this may cause any inconvenience.
8. Can I make a change to my Weenie Tees order, add an item or make an address correction?
Due to our high volume, all orders that are processed successfully go directly to the shipping floor to be sent out. We are unable to modify or cancel your Weenie Tees order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.
9. How do I cancel my online order?
Due to our high volume of orders, we are unable to modify or cancel your order once it has been handed over to our warehouse. It is difficult to locate one package out of the hundreds that are awaiting shipment within our warehouse. So please, order what you want, because it’s coming at you!
10. Why was my order canceled?
There may be different reasons as to why your order was canceled. We work tirelessly to ensure all items are in stock and available to ship. In the event that we are unable to fulfill your Weenie Tees order, we will contact you by email to notify you of the item(s)/orders cancellation. A refund will be processed back to your original form of payment used during check out.
11. How do I get my coupon code to work?
To redeem your coupon code online, you will enter the code at the checkout screen. If the coupon code does not apply to your order, please check the expiration date and the regulations on the code. If the coupon code is not expired and the terms and conditions apply to your order, please contact our customer service team at email@example.com for further assistance.
12. What happens if my package is lost or stolen?
We are not responsible for lost or stolen packages. However, we would be happy to assist you in filing a claim with the shipping carrier. Please contact our customer service department at firstname.lastname@example.org for further assistance. Rest assured if we ever find out who stole or lost your package, they will be shot and quartered...metaphorically speaking.
13. Why am I missing an item in my order?
If you are missing an item in your order, this usually means the item is out of stock or damaged. If the item is out of stock, you will receive an email from our customer service team regarding the matter. You’ll receive a refund for the out of stock item back to the original form of payment used to purchase. If you did not receive an email or refund for the out of stock product, or you are missing an item, please contact our customer service team at email@example.com and we’ll fix the issue!
14. I received my order and it is incorrect! What do I do?
Please email firstname.lastname@example.org ASAP with your order number and an image or detailed description of the incorrect item(s) you received. Weenie Tees will make every effort to ensure your issue is resolved in a timely manner. Please allow 24 business hours for customer service to contact you regarding the matter.
15. I received my order and an item is damaged! What do I do?
Please email email@example.com with your order number and an image of the damaged item(s) which you received. After doing so, our team will review your submission and get cracking on a solution. Weenie Tees will make every effort to ensure your issue is resolved in a timely manner. Please allow 24 business hours for customer service to contact you regarding the matter.
16. How do I exchange/return a product?
Should you need a new size, simply return your item and place a new order for the correct size you need. To return your purchase, you may do so by contacting our customer service department to request an RMA number. You may contact us by email at firstname.lastname@example.org. Please allow 24 business hours for our customer service team to respond regarding your return. We will make every effort to ensure the return process is as painless as possible.
17. When will I receive my refund for my return?
Please allow anywhere from two business days to two weeks for your refund to process and post to your account. All refunds will be processed back to the original form of payment used during check out. We are unable to issue refunds to alternate sources (no cash or checks), we apologize if this is inconvenient in advance.
18. I'm looking for something on the website that is currently out of stock. Will you be restocking it?
We often make one of a kind shirts in limited supply, and we can’t always promise they’ll be back in stock unless popular demand forces our hand. Because of this we recommend that you sign up for the Weenie Tees Newsletter to ensure that you are always in the know about new and trending designs as they go up on our website!